Amazon Investigation Specialist FBA Interview Questions And Answers

Amazon is hiring for Investigation Specialist FBA role. Amazon interview questions and answers you will find in this video. Amazon FBA is a level 3 role and good package.
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Job Description:
We are looking for people with outstanding communicationandanalyticalskills as well as a passion for process improvement and problem solving. If you are motivated to dive into the detail, take ownership and be able to work in a fast-paced environment we have the career you are looking for!
About the role
The successful candidate will be a member of the Global Finance Operations and will be responsible for vendor experience and complex dispute management.Experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The ideal candidate should have action-driven personality and motivation to proactively address any issues on vendor's account and identify areas for improvement. Additional traits we are looking for are a strong desire to exceed expectations, effective interpersonal skills; including persuasive written and oral communication, solid organizational skills and ability to assess and manage risk.
Responsibilities will include:Identify root causes for problems within the supply chain or in internal Amazon systems and leading the initiative of fixing these problems- conduct follow-up tasks, communicate opportunities for improvement and agree action plans
Analyze key Supplier trends, govern mediation requirement based on analyzed trends
Act as a main point of contact for TOP Amazon Suppliers, with the goal to develop strong business relationships, create mutual trust, and resolve any conflicts to avoid shipment holds or other business interruption
Prepare vendor health scorecard Conducting reviews and identifying vendor accounts that are likely to become a delivery hold situation and pro-actively working on their account balances
Address any account related inquiries and concerns from vendors and ensuring vendors know to use the Amazon tools
Manage Supplier portfolio, includes reviewing Amazon P&L impact & exploring possible ways for amicable settlements. This includes negotiating outstanding balances with the Vendors.
Drive defect resolution for Supplier identified defects.
Coordinate with internal stakeholders for amicable Vendor solutions.
Work with global stakeholders to identify improvement opportunities and help drive the same. This would include driving a culture of continuous improvement through quality initiatives like Lean & Six Sigma.
Basic Qualifications
Any Graduate / Post Graduate in finance, management, international relations, sales or diplomacy